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PRACTICAL APPROACH

We design practical behavioural suggestions and ready-to-apply guidance to help our Clients deploy the theoretical leadership tools to their real-life.

We have advised more than 1000 executives and leaders who work in international organisation in more than 35 countries.

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Daring to Disagree

(if you shy away from raising a concern)

Q. How can I offer my view when it is different from other stakeholders' without sounding negative?

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A. As long as you are clear and honest with yourself, you are really offering an opinion without trying to win or to convince others that you are more right than them, just go ahead and say it exactly as it is: "I would like to offer an alternative opinion, how about looking at things in this way .... what do you think?

Dealing with difficult people

(if you wish you could change someone)

Q. How can I productively respond do someone who is very negative?

A. Acknowledge what you hear, you do not need to agree, just to pay the simple courtesy of saying: "I hear you".  Then try to ask yourself "what is the gift that this person wants to give me?" 

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Feedback

(if you hate to give "negative" feedback

Q. How can I productively tackle negative performance?

A. First of all, be clear about your intentions: are you offering your observation in the best interest of the other person or are you trying to impose your view and change the person.  If you are genuinely offering help, be factual, no judgment and no advice. Then invite the person to discuss and offer your support to extract learning. Respect the decision of the other person to use your observation or not. 

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Delegation and Expectations Setting

(if you often find yourself last-minute surprised and disappointed

Q. How can I clarify that I want to be kept informed and not find out things at the last minute 

A. Are you sure that your expectations are cler+ Not only regarding the WHAT, but also regarding the HOW?

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